We have a 2-day return policy, which means you
have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be
in the same condition that you received it, unworn or unused, with tags, and in
its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at
admin@emoz.me. Please note that returns will need to be sent to the following
address:
Alhamra Jeddah corniche, Makkah, 23212, Saudi
Arabia
If your return is accepted, we’ll send you a
return shipping label, as well as instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be
accepted. Please note that if your country of residence is not Saudi Arabia,
shipping your goods may take longer than expected.
You can always contact us for any return
questions at admin@emoz.me.
Damages and Issues
Please inspect your order upon receipt and
contact us immediately if the item is defective, damaged, or if you receive the
wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned,
like perishable goods (such as food, flowers, or plants), custom products (such
as special orders or personalized items), and personal care goods (such as
beauty products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions or
concerns about your specific item.
Unfortunately, we cannot accept returns on
sale items or gift cards.
Exchanges
The fastest way to ensure you get what you
want is to return the item you have, and once the return is accepted, make a
separate purchase for the new item.
Refunds
We will notify you once we’ve received and
inspected your return to let you know if the refund was approved or not. If
approved, you’ll be automatically refunded on your original payment method
within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed
since we’ve approved your return, please contact us at admin@emoz-me
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